Creating a consistent customer experience is essential to customer retention; it establishes their trust in your small business to deliver quality and satisfaction each time they visit. Not only do customers expect a consistent experience each time, they also expect to be rewarded for their loyalty to your business or brand.
Incentivizing customers to purchase your products by placing a reward on them helps the customer justify the purchase; when a customer feels like they’re getting a greater return on their investment with your business than they would purchasing from another, it makes the decision to spend money with you much easier – and may even lead them to spend more.
It is imperative to keep up with your competitors and ensure that your customers get the greatest reward by purchasing from you. By keeping your program competitive and rewarding, you are positioning your business to be the first pick among consumers.
Johonas Universal Rewards Program will reward you, the vendor as well. In addition to the perks mentioned above, your business will be advertised 24/7, you can track spending habits and see which items are most popular, what days and times are the busiest, and which things are most commonly purchased in tandem; this in turn helps you create applicable sales and promotions for items during the times you know they are in demand!